Affordable Movers (“we”, “us”, “our”) is a New Zealand–based moving services provider and online platform offering household and commercial moving services. Services may be delivered directly by our team or, where appropriate, by independent or partner moving providers engaged to assist with specific jobs.
This Privacy Policy explains how we collect, use, store, and manage personal information when you visit our website, make enquiries, request a quote, communicate with us by phone, email, SMS, or messaging platforms, or use our services. By using our website or services, you acknowledge that your information will be handled in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use our website or services.
1. Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Phone number
- Email address
- Pickup and delivery addresses
- Booking and move-related details
- Access conditions (such as stairs, lifts, parking, or obstacles)
- Payment-related information (processed via third-party providers)
We may also collect non-personal or technical information automatically when you interact with our website, such as IP address, browser type, device information, pages visited, and general usage data. This information is used for basic analytics, website performance, and service improvement purposes.
2. How We Use Information
We collect and use personal information for purposes reasonably necessary to operate our business, including:
- Responding to enquiries and providing quotes
- Managing bookings and coordinating services
- Communicating updates or service-related information
- Facilitating payment processing
- Improving our website, systems, and service quality
- Complying with legal or regulatory requirements
Marketing communications may be sent where permitted by law. You may opt out of marketing messages at any time by following the instructions provided or contacting us directly.
3. Sharing of Information
We do not sell personal information.
Personal information may be shared on a need-to-know basis with:
- Employees or contractors involved in service delivery
- Partner or third-party moving providers assigned to a job
- Payment processors or IT service providers
- Authorities where disclosure is required or permitted by law
Third-party movers or service providers operate independently and are responsible for their own privacy practices. We are not responsible for how third parties manage information beyond what is required to complete the requested service.
4. Cookies and Website Technologies
Our website may use cookies or similar technologies to support functionality and basic analytics. These technologies may collect non-identifiable data relating to website usage. You may disable cookies in your browser settings; however, this may affect website functionality.
5. Information Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. Despite these measures, no method of electronic storage or transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security of information.
6. Data Retention
Personal information is retained only for as long as reasonably necessary to:
- Provide services
- Meet legal or compliance obligations
- Resolve disputes
- Maintain business records
Information that is no longer required may be securely deleted or anonymised.
7. Access and Correction
Under the New Zealand Privacy Act 2020, you may request access to, or correction of, personal information we hold about you. Requests can be made using the contact details below and will be handled within a reasonable timeframe.
8. Children’s Information
Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party websites. Users should review the privacy policies of those websites independently.
10. Handling of Goods and High-Value Items
While reasonable care is taken during service delivery, customers are responsible for arranging appropriate insurance for high-value, fragile, or irreplaceable items unless otherwise agreed in writing. Services are provided subject to our standard terms and conditions.
11. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will be published on our website. Continued use of our website or services indicates acceptance of the updated policy.