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Easy Movers Terms and Conditions

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Terms of Cartage

TERMS AND CONDITIONS  

Acceptance of items or goods for transportation.

Please read the following information carefully. This information is for residential, commercial and business customers. Where price estimates are provided based on the information given by the customer, Easy Movers and/or its agents reserves the right to alter prices as a result of inaccurate information. This includes the dimensions, weight, number of items or delivery access conditions. All the Easy Movers and/or its agents’ customer service staff have been trained to request accurate information from the customer when quoting for any moving and delivery job. Additional charges may also be incurred for address redirection, additional labour required, storage, waiting time, services not requested and packing materials. Easy Movers and/or its agents will ascertain if any personal items or commercial goods are not safe to transport or are insufficiently packaged that may cause potential damage to either the item being moved, other items, or the transport vehicle. We reserve the right to reject the acceptance of any item/s or goods. All the Easy Movers and/or its agent’s professional movers follow strict Health and Safety regulations to ensure no unnecessary risks are taken with transporting any items or goods.

  1. Payment to be received on or before completion of the move. We accept Visa, MasterCard,  Eftpos, WINZ payments, Cash or Internet Transfer. All Visa and MasterCard’s will be charged when the job has been completed. All bank direct credits must be cleared before the job has been completed. Sorry, we do not accept cheques.
  2. Our designated arrival time is to be considered as a guide only. Various factors can affect our arrival time such as unexpected delays on the previous job(s), delays caused by traffic congestion and/or accidents, roadworks and/or closures, streets not on maps and/or incorrect directions supplied by customers, weather, truck breakdown, etc. Easy Movers and/or its agents will maintain contact with you in the event any delay is going to be significant.
  3. Our estimate given for any particular job is provided based upon information supplied by the customer and/or their agent and can be affected by a number of things. The customer must ensure they have provided us with as much detail as possible to avoid delays which will cause the job to take longer than estimated.
  4. The half-hourly rate is charged on a depot to depot system. Time will start when we leave the depot and the driver will estimate the drive back to the depot allowing for traffic.
  5. Typical delays that can be avoided and/or accounted for at time of booking are; difficult  vehicle accessibility for loading, stairs, more items than advised at time of booking, extra-large or odd-shaped items, distances from truck to house(s), waiting for customers and/or  keys, poor packing of cartons, additional pick up and/or drop off points, extreme weather  conditions,
  6. To help avoid unnecessary time accrued, wherever possible, the customer should advise  Easy Movers and/or its agents ASAP of any road closures and/or events that could delay the transportation of your goods from the origination address to the destination.
  7. Customers are to ensure they have an acceptable form of payment available upon completion of the job as delays caused whilst the truck waits for payment are chargeable.
  8. In the unlikely event of any incident that may cause a halt to the transportation of your  goods, and provided that halt has not been caused by the customer, the half-hourly rate  shall cease at that point and not begin again until your goods are mobile
  9. Easy Movers and/or its agents reserve the right to modify and vary these terms and conditions at any time.
  10. If Easy Movers and/or its agents fail to enforce any terms or to exercise its rights under  these terms and conditions at any time, Easy Movers and/or its agents have not waived  those rights

INSURANCE OPTIONS AND THE CONTRACT AND COMMERCIAL LAW ACT 2017

  1. Insurance is not included for Household Goods and Personal Effects.
  2. Please note our prices do not include insurance cover. Our storage and transport delivery service are stored/carried at the Owner’s (Customer’s) risk with no insurance. As defined by The Contract and Commercial Law Act 2017. “All goods are stored/carried at the owner’s risk. This means that we (the carrier) will pay no compensation if the goods are lost or damaged unless we (the carrier) intentionally loses or damages them.”

INSURANCE COVER

  1. We suggest clicking here for removals insurance where you can get an instant quote and/or instant cover. Easy Movers and/or its agents recommend that all customers are to ensure there is adequate insurance cover in place for private and commercial items and goods.
  2. Our team of professional movers endeavour’s to move your possessions carefully however on some occasions damages do occur.
  3. If you don’t wish to take out your own insurance, you are acknowledging and accepting that you are using our services “At Owner’s risk” as defined by The Contract and Commercial Law Act 2017.

OTHER LIABILITIES & LIMITATIONS

  1. Whilst our team of movers provide utmost care and attention to your house, office and property whilst carrying out your move, there remains a risk of marking/ scuffs to door frames, internal walls and stairwells especially when handling larger furniture and whiteware items. Whilst the risk is low, all work carried at either loading or unloading site will be carried out at “Owners Risk” as defined in The Contract and Commercial Law Act 2017 refer to section 241.
  2. Particularly note that damage caused by vehicles to buildings, lawns, driveways, footpaths, underground pipes, cables, sewerage and other underground installations is not covered.
  3. Should our staff be instructed by the property occupier, move initiator, consignor, consignee or Shipper, or any person acting on their behalf to drive, park or manoeuvre vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its Insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner, Consignor, Consignee, Shipper or initiator.
  4. All work is carried out on a “best-effort” basis. Whilst we try our best to make it on time for every booking and delivery, we sometimes do inevitably incur delays outside our control. Easy Movers and/or its agents are not liable for personal or business losses arising from such delays either directly or indirectly.

CANCELLATION FEES  

  1. If you wish to cancel your booking you are advised to do so at the earliest possible opportunity to minimise any fees.
  2. In the event a cancellation is received within 48 hours of your booking there will be a cancellation charge of $85.00 + GST.

PRICING 

  1. Our famous affordable rate is $30.00+gst per man, per half hour. EASY!

LOCAL MOVES (Greater Auckland District) 

  1. The half-hourly rate is charged on a depot to depot system. Time will start when the truck leaves the depot and the driver will calculate the drive back to the depot allowing for traffic. Additional address pick-ups/drop-offs are charged at $30.00+gst per additional address.

OUT OF AUCKLAND MOVES 

  1. The half-hourly rate is charged on a depot to depot system. Time will start when the truck leaves the depot and the driver will calculate the drive back to the depot allowing for traffic.
  2. Additional address pick-ups/drop-offs are charged at $30.00+gst per additional address.
  3. There is an additional charge of $1.50 +gst per km for total distance return.

PIANO MOVES (Greater Auckland District) 

  1. There is a minimum charge of 1.5hrs including travel, any additional time spent is charged at $30.00+gst per half hour per team member charged on a depot to depot system.  Time will start when your truck leaves the depot and the driver will calculate the drive back to the depot allowing for traffic.
  2. Additional address pick-ups/drop-offs are charged at $30.00+gst per additional address.

PLEASE, If you have any queries at all you must contact us before the work begins

Ph 09 281 3559 or email us Info@0800EasyMovers.co.nz

Acceptance of items or goods for transportation. Submitting a booking form to Easy Movers you agree to the terms and conditions of this Agreement, and any documents incorporated by reference.  They further agree that this User Agreement forms a legally binding contract between you and Easy Movers and/or its agents and that this Agreement constitutes “a writing signed by You” under any applicable law or regulation. Any rights not expressly granted herein are reserved by Easy Movers and/or its agents. This Agreement is subject to change by Easy Movers without prior notice (unless prior notice is required by law).